Super Easy Return & Exchange
We offer a 30-day return & exchange on all products - including custom-made glasses.
- 30-day return/ exchange period starts upon receipt of the order*
- Return-label included
- Free reglazing possible (we will always attempt to resolve all issues that may arise)
- Reimbursement of the full purchase price (peace of mind guarantee)**
- Shipping fees are non-refundable in the case of returns
*Exchanges are based on product availability and all exchanges will be priced to match the new items listed price.
**The money back guarantee applies only to unused, unaltered and undamaged products. Restocking fees may be incurred for missing items, missing packaging, or orders of 2 or more when all items are returned for refund.
We currently do not provide free returns or exchanges on international orders.
How do I start a return or exchange?
Further questions? More information is available in our FAQ section.