Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

For full details on our Shipping, Returns & Exchanges policy, click here.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For full details on our Shipping, Returns & Exchanges policy, click here.

Do you ship overseas?

Yes, we partner with Australia Post for all our overseas and domestic shipping. Internationally shipping is a flat rate of AUD$34.99 including tracking for your convenience.

Click here for a full list of Countries currently covered by Australia Post.

Get in touch

Have questions about your order, or a general enquiry?